COVID-19 UPDATE: WCU IS STILL HERE FOR YOU.

We continue to monitor the COVID-19 pandemic and we are taking all the steps necessary to protect the health and safety of our members and employees while ensuring the delivery of the financial services our members expect! We encourage our members to take the precautions recommended by the CDC and take the right step to promote community health.

SERVICE UPDATES:

We have closed the branch lobbies to APPOINTMENT ONLY to reduce traffic in hopes to help prevent the spread of COVID-19. The DRIVE THRU will continue to be operating during normal business hours. Members can conduct transactions through the drive- thru, electronically, or by phone.

DRIVE-THRU HOURS

Monday- Friday: 8am-5pm

Saturday: 8 am – Noon

Lobby Appointments: If it is necessary to come inside the branch, appointments can be made by calling our Decatur Branch at (256)355-5010 or our Moulton Branch at (256)974-2013.

Online Banking & Mobile App: Please visit www.wcucu.com to manage your account remotely by clicking on the Online Banking button or visit the Apple App Store or Google Play and download WCU’s mobile banking app.

Telephone and Flashtalk Services: Our telephones will be in operation during normal business hours to handle transactions. (256-355-5010 Decatur or 256-974-2013 Moulton)

Flashtalk is available 24/7 to access and manage your account. 1-800-253-0819 https://www.wcucu.com/wcu/flash-talk/

FINANCIAL SUPPORT PROGRAMS: WE ARE STILL HERE FOR YOU.

We understand that some members may experience disrupted work schedules, business closures, unpaid leave, and unscheduled time off. We are here to help you get through financial difficulties you may face due to the pandemic.

We are offering 3 short term relief options:

1.) Loan Extension

2.) Skip-A-Pay (April or May 2020 Loan Payment) – Fee Waived

3.) Emergency Relief Loan Program

Please contact us at (256) 355-5010 so we can help determine the best solution for you.

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE A DEPOSIT?

Drive Thru

Night Deposit

Shared Branch:  https://co-opcreditunions.org/locator/?ref=co-opatm.org&sc=1

HOW DO I MAKE MY LOAN PAYMENT?

Drive Thru

Night Deposit

Shared Branch:  https://co-opcreditunions.org/locator/?ref=co-opatm.org&sc=1

HOW DO I PAY MY BILLS?

Online Banking: https://www.cue-branch.com/wcucu/Login.aspx

Bill Pay: https://www.wcucu.com/wcu/bill-pay/

HOW DO I FIND AN ATM (Fee Free)?

At a WCU Branch

DECATUR:   https://www.google.com/maps/place/2505+US-31,+Decatur,+AL+35603/@34.5607047,-86.9737175,3a,75y,250.21h,98.19t/data=!3m6!1e1!3m4!1sAEPkJCaVynDXl5yPzj_72Q!2e0!7i16384!8i8192!4m5!3m4!1s0x886286ad3a30922f:0xc1b4c6d0d1e337b4!8m2!3d34.5605975!4d-86.9740229

MOULTON: https://www.google.com/maps/place/Wolverine+Employees+CU/@34.4815901,-87.2796933,17z/data=!4m13!1m7!3m6!1s0x8862a09f09919ff3:0x93aea83bba364456!2s26+Franklin+Smith+Rd,+Moulton,+AL+35650!3b1!8m2!3d34.4812789!4d-87.2801344!3m4!1s0x8862a09f01d583b9:0x5acc1b63394ccd4e!8m2!3d34.4812617!4d-87.2793574

At a CO-OP Network ATM:  https://co-opcreditunions.org/locator/?ref=co-opatm.org&sc=1

HOW DO I ENROLL IN ONLINE BANKING OR DOWNLOAD WCU’S MOBILE APP? 

To enroll in WCU’s NEW Online Banking, visit  https://www.cue-branch.com/wcucu/Login.aspx

Click to Download WCU’s APP For Iphone/Ipad: https://apps.apple.com/us/app/wcu-cu-mobile/id1498803831?ls=1

Click to Download WCU’s App for Android: https://play.google.com/store/apps/details?id=com.wcucu.epl.MobileBanking

MY DEBIT CARD WAS LOST/STOLEN/DAMAGED

Report immediately to WCU Credit Union.

During business hours call: (256) 355-5010

After business hours call: 1 (800) 253-0819

ADDITIONAL INFORMATION

BE AWARE OF SCAMMERS DURING TIMES OF CRISIS

During this time, please be aware that scams and fraudulent activity will be at an all-time high. Make sure to verify the company that you are speaking with if they call you and be very cautious giving out personal information over the phone or email. You can always hang-up and call the company to verify that the call or email was legitimate.

FOR THE LATEST NEWS:

Alabama Department of Public Health: http://alabamapublichealth.gov/covid19/index.html

Alabama.gov COVID-19 Information Hub:  https://covid19.alabama.gov/

CDC -Frequently Asked Questions:  https://www.cdc.gov/coronavirus/2019-ncov/faq.html

Our mission at WCU Credit Union is that we are here to serve your financial needs today, tomorrow and, the future; even in times of a global health crisis, our team is here for you. Thank you for your loyal membership. We appreciate your patience and understanding as we work to keep our community safe and healthy.